Wells Fargo has confirmed a mass outage that has prevented customers from accessing their accounts.
Customers began reporting issues on Saturday morning, with the vast majority unable to log in, according to DownDetector.
Users on social media also reported issues with their account balances, transactions and Zelle transfers, with one frustrated user saying he struggled to get answers.
“Local branch no responses to phone. Mobile banking down. Customer service 57 minutes to get someone and they cannot answer any question.”
The bank told the user to send a direct message for assistance.
The New York City-based news station PIX11 says the bank responded to a request for comment, stating system maintenance is to blame.
“This morning our ATMs and online banking services experienced a brief outage as a result of planned maintenance.”
The bank says all services are now restored.
At time of publishing, DownDetector says some user reports “indicate possible problems at Wells Fargo” with dozens of customers reporting Login, Zelle and debit card issues over the last six hours.
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